Heathrow on August 22 announced a package of permanent accessibility improvements for passengers with mobility disabilities as it welcomed 2,100 Paralympic athletes.
The airport said the Paralympics would pose a “different operational challenge”, one of complexity rather than volume, with some flights having a far higher numbers of passengers with mobility and vision disabilities.
The charity, Whizz-Kidz, has audited Heathrow’s terminal facilities and suggested a number of improvements. Heathrow has increased the number of specialist lifts used to help passengers board aircraft.
The airport now has 13 scissor lifts and is installing 100 new ramps to help load and unload wheelchairs.
BAA has upgraded its fleet of buggies for transporting passengers with mobility disabilities through the airport to a total of 60 vehicles
Other improvements include an onsite wheelchair repair service and new accessible toilets.
The new facilities and staff training are part of BAA’s $30 million investment in the London 2012 Games.